A Field Warranty Representative will provide efficient customer service to all homeowners during the warranty period after closing. This position requires coordination and supervision of service calls with homeowners and subcontractors as well as executing some warranty repairs and adjustments personally. The Warranty Technician will verify that any work done is professional and with the standards determined by Paran Homes and will be responsible for Homeowner sign-off once repairs are complete.
Requirements:
- Strong communication and organizational skills
- High Attention to Detail
- Ability to work independently or with a group
- Professional Appearance
- Transportation and Cell Phone
- 2 Year(s) Experience in Customer Service/Warranty/Punch-out in the construction field
- Solid Trim, Drywall, and Paint Skills
- Basic Computer and Internet Skills
- The ability to be on-call during selected times of the month for after hours emergencies
Responsibilities:
- During selected times, be the contact for homeowners
- Understand Homeowner Warranty Handbook & Guidelines
- Provide information to homeowners regarding their homes and warranty coverage and policy
- Evaluate and Complete oversight of Homeowner warranty requests
- Assist with emergencies and support
- Punch out work on minor jobs
- Meet with homeowners when there is a problem and troubleshoot
- Interact with construction department to resolve any repetitive plan problems
- Maintain all homeowner files with information on regular warranty lists and any problems that have occurred
- Fill out any forms and obtain homeowner signatures for acceptance
- Assign work orders to sub-contractors and follow up with homeowners
- Process invoices for cost associated with warranty for repair and materials
- Work completely within the safety and scope expectations of the company
- Supervise and schedule subcontractor technician(s)
- Available to service Metro Atlanta Area and Suburbs
