J.D. Power Survey Shows Many Home Buyers Unhappy With Mortgage Lender

The purchase of a home is most likely the largest financial decision many people will ever make. Because of this, the HomeBridge team takes being your partner in home buying very seriously. However, it would seem that many home buyers are unhappy with the way they were treated by their mortgage lender.

But Why?!?

According to a survey by J.D. Power, one of the world’s most well-known and trusted consumer research companies, almost 25 percent of home buyers admitted they were unhappy with the mortgage lender they chose. And that number was even higher with first time buyers who were new to the process, a majority of which also admitted that they felt pressure to choose a particular mortgage product.

The HomeBridge Values

At HomeBridge, we find these statistics disturbing to say the least, and not in line at all with our company’s culture.

HomeBridge truly values the home buyers and business partners who place their trust in our team. That is why we voluntarily utilize the Net Promoter Score® survey program from Satmetrix. Net Promoter is a consumer confidence survey that our customers and business partners take after doing business with us that rates the level of customer service they’ve received. It helps us improve and at the same time, ensures that we are meeting our customers’ expectations every step of the way.

We’re very proud to say that HomeBridge has one of the highest Net Promoter Scores in the mortgage industry and it’s something we strive to improve each and every day. You can read about it more on our website here

About the author:

Jeff Conn is the branch manager for the Cobb office of HomeBridge Financial Services, Inc. one of the largest, independent mortgage lenders in the U.S. Appointments with Jeff or someone from his team can be made by calling (770) 373-5500, sending an email to jconn@homebridge.com or by going online to www.homebridge.com/branch/kennesaw/.